Can I consolidate all of my hosting accounts and domain names into a single account?
Yes; please submit a support ticket from your Customer Manager listing the accounts that you would like to have combined and our support team will consolidate them under one Customer ID number for you.
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How do I login to my control panel?
You can log in to your control panel from the Customer Manager, https://my.digitalspace.net. From the "My Products" section, select the hosting account that you want to work with and then click on the "Login to your Control Panel" button in the top right.
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I have already paid for service or had a positive balance; will I get credit for my pre-payment?
Yes; all pre-payments and paid hosting time will remain. You will receive a bill for future service once your current paid time or pre-payments are used.
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I already sent a payment to the old address; is there anything that I need to do?
Your payment will be forwarded to our updated billing address and applied to your account; in the future, please send all check payments to our new billing address: Digital Space, 1679 Gateway Circle, Grove City, Ohio 43123. Please be sure to include your domain name or Customer ID number on your check.
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Will the payment details listed on my credit card statement change?
No; you will still see that your credit card payments have been processed by Digital Space.
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Why did I receive multiple invoices for service with separate due dates?
A small number of customers may have received an invoice from the previous Digital Space Billing System, in addition to an updated invoice from the new Digital Space/Jumpline.com Billing Department. If you have received multiple invoices for the same payment, please disregard all prior notices and remit payment as instructed in the most recent bill.
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Will my pricing change as a result of this transition?
Your current plan pricing will remain the same, but you will notice an increase in features and resources available to your site.
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Will you automatically renew my domain names when they are up for renewal?
Yes. Digital Space autorenews your domain. This is to insure you that you don't lose your domain name. If you would like to disable this feature, you can do this from within your Customer Manager.
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I currently pay by check; where should I send my check payments?
Please send all check payments to our updated address: Digital Space, 1679 Gateway Circle, Grove City, Ohio 43123. Please be sure to include your domain name or Customer ID number on your check.
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Can I still pay by wire transfer?
At this time, we are no longer accepting wire transfer payments.
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Do you still accept payments via PayPal?
Yes; both credit card and PayPal payments are accepted to pay for hosting and domain registration services.
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What is the Customer Manager and why do I need to use it?
The Customer Manager, located at https://my.digitalspace.net, is a central management interface for all aspects of your hosting and domain registration services. You can use the Customer Manager to update contact and billing details for your account, submit and view support tickets, and make technical changes to your hosting account. Additionally, the Customer Manager allows you to easily add new hosting services, purchase new domains, and add enhanced features to your site.
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Will you be updating the support site to offer more information?
The support site will continue to be updated with new information.
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Are you going to be changing my plan specs?
Once your account is transitioned to our Plesk hosting system, you will notice an increase in available disk space and bandwidth.
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Do you offer website design services?
We do offer professional website design services; please contact our sales team at 1-800-670-6077 for a quote.
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How much better is the new Digital Space?
Digital Space is now backed by Jumpline.com, a leader in the hosting industry for over 10 years. Brand new servers, a new datacenter, and a totally revamped hosting platform are all part of the new Digital Space.
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Will you still add cron jobs for me?
Once your account is transitioned to the Plesk hosting platform, you will be able to easily add your own scheduled tasks right from your hosting control panel.
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Do you still offer a 10 day free trial with all new web hosting accounts?
No free trial of hosting services is available; however, a 30-day money back guarantee is offered on all quarterly-billed hosting services. You are welcome to cancel within your first 30 days on a quarterly billed account to receive a full refund of your hosting fees.
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Do I have to update my name servers because of this transition?
If your domain name is not currently pointed to the Digital Space name servers, you will need to update your nameservers to use the following information. The nameservers to use once your account has been transitioned to the Plesk platform are ns.digitalspace.net and ns2.digitalspace.net.
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Will the performance or reliability of my site be affected?
You will notice an increase in the performance and reliability of your site; Jumpline.com has been rated by Netcraft as the most reliable hosting company multiple times since opening in 1997.
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I currently have web advertisements; will these advertisements still link to my site?
Advertisements that you have added to your site, as well as advertising that you have purchased to direct traffic to your site, will not be affected by the transition to a new hosting platform.
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What happened to Digital Space?
Digital Space has been acquired by Jumpline.com, a leader in the hosting industry for over 10 years. All services provided by Digital Space are now backed by Jumpline's world class support and award-winning servers. This means that your website will be faster and easier to use than ever, without requiring any changes on your part.
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How can I contact Digital Space in regards to this change?
If you have any questions about this transition, please contact us at 1-800-670-6077 or via support ticket from your customer manager.
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What support options are available to me?
We now offer phone support at 1-800-670-6077 from 9am to 9pm EST, Monday through Friday, in addition to a support ticketing system inside of the Customer Manager. Support tickets are responded to promptly by our engineers 24/7.
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Will this transition affect my website at all?
Your website will still function and look the same once your account has been transitioned to the Plesk hosting platform, but you will notice an increase in speed and reliability as well as features available for you to use.
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Will my ranking on search engines be affected by this change?
Your ranking on search engines will not be affected by the transition.
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How do I add another hosting account?
You can purchase additional hosting accounts from the My Store tab inside of your customer manager, located at https://my.digitalspace.net/
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How do I login to the Customer Manager?
The Customer Manager is located at https://my.digitalspace.net. If you do not have your Customer ID number or password, click the "Forgot your Customer ID or Password" link and enter your domain to have the login details resent to you.
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What is different about my web hosting account now?
Your web hosting account will be transitioned on to the Plesk hosting platform; this new platform has an easy-to-use web-based control panel and a variety of features that have not previously been available to Digital Space subscribers.
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How long has Jumpline.com been in business?
Jumpline.com has been a privately-owned leader in the web hosting industry since 1997.
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Who is Jumpline.com?
Jumpline.com is a world leader in the web hosting industry with over 10 years of experience. Jumpline.com is a privately held company that has been rated by Netcraft.com as the most reliable hosting company multiple times since its inception.
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How do I renew my domain names?
You can renew your domain names from the My Products section of the customer manager, https://my.digitalspace.net. Just click on the "View All Domains" button, then select "Change Renewal Options" next to the domain in question.
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How do I change the domain name for my web hosting account?
If you have changed domain names, you can update the name associated with your hosting account by clicking the "Change Domain Name" option inside of your customer manager's My Products area.
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How do I add a pointed/parked domain name?
To add an additional domain name to your existing website, just click the "Add a Pointed/Parked Domain" icon inside of your customer manager's My Products area.
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Will my website control panel change?
After your account is transitioned to our new Plesk hosting system, you will be able to access a brand new control panel with a variety of additional features not currently available to your account.
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Will my username or password change?
Your existing usernames and passwords that you use to access your account via email and FTP will not be changing during the transition to the Plesk hosting platform.
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Where do I go to update my email address, street address and other account information?
You can update your contact and billing details inside of your Customer Manager, located at https://my.digitalspace.net.
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