Can I run a chat or game server on a Digital Space Hosting account?
No; you may not run any software that runs as a daemon or service on your account, including chat and game servers. However, you are welcome to install PHP or MySQL based scripts that allow your web visitors to post comments or messages to each other.
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Does Digital Space offer a 30-day money back guarantee?
We offer a 30-day money back guarantee when you purchase your first Digital Space hosting account. If during your first 30 days you decide to terminate your hosting account, Digital Space will refund all fees paid towards your base hosting product (including setup fee), with the exception of optional add-ons. Annual hosting commitments are excluded from this offer.
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Does Digital Space offer an eCommerce solution?
We offer the popular osCommerce shopping cart software on the Basic Hosting Plan and above. OsCommerce connects with your existing payment provider or credit card processing company to allow your customers to order products directly from your store.
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Which payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards, as well as online checks and physical checks. We also accept Paypal as a form of payment.
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Will you place advertisements on my site?
Absolutely not. We will not place banner ads, pop-up ads, etc. on your website.
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Are applications that require PHP and MySQL supported?
Yes; we offer PHP 5 and MySQL 5 on all of our plans. Any application or script that uses these popular technologies will work with Digital Space hosting plans.
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Can I connect to the MySQL database from my computer using software like NaviCat?
Yes; any desktop MySQL management software which supports secure SSH connections (or "SSH Tunnels") such as NaviCat will work.
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Can I use ASP .Net applications in a Digital Space Hosting account?
No; ASP .Net requires a Windows-based server, which Digital Space does not currently offer.
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Can I use Mambo or other CMS software inside my Web Hosting account?
Yes; Digital Space provides Mambo as an easily-installed Application on the Advanced Hosting Plan. You are welcome to install your own copy of Mambo or other content manager software on lower plans; you must be sure to keep this software up to date and be familiar with the maintenance of it to prevent future problems with your site that may result from running an older version of the software.
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Do I need to install system updates in my Hosting Account?
No; the system here at Digital Space allows our engineers to keep pre-installed software like PHP and Apache up-to-date without requiring you to modify your website. You will want to be sure that you are keeping any third party software that you may have installed up to date to prevent any security problems in the future.
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Do you offer Windows-based servers?
No; Digital Space provides secure Red Hat Linux-based servers only at this time.
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Does Digital Space offer an alternate port for sending email in the event that my ISP blocks outgoing mail access?
Yes; you may use port 587 when sending mail as an alternative if your internet provider does not allow for outgoing email access on the standard port 25.
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Does Digital Space offer IMAP email support?
Yes; IMAP mail access is supported. POP3 mail access is also allowed for all email users, so you are welcome to use any email client such as Outlook to download and access your email messages.
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How often are your servers backed up?
Each server is backed up daily, and you can request that items from up to 30 days ago be restored to your account. Additionally, each server is frequently mirrored so that a "hot spare" is available in case of a hardware failure.
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Is FrontPage 2003 compatable with the Digital Space Web Hosting service?
Yes; the FrontPage Extensions provided on all of our hosting plans support FrontPage versions 98 to 2003. The version of the FrontPage Extensions in use is 2002, which is the latest version available from Microsoft.
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Do you set limitations on the number of emails that can be sent from my hosting account?
You may send up to 1000 messages per day. Please do not use your Hosting account to send unsolicited advertisements. If you have questions about the usage of our services regarding email limits, please refer to our Acceptable Use Policy.
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What hours is phone support available from Digital Space?
Digital Space offers US-based telephone support between 9am and 9pm (EST) Monday through Friday; technicians are always available 24/7 to answer support tickets submitted via the Customer Manager.
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What statistics packages are included with Digital Space Web Hosting service?
Digital Space provides AWstats for tracking website visits, but you are welcome to install additional software or use third-party statistical services if you so choose.
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What version of PHP and MySQL does Digital Space offer?
We offer PHP 5 and MySQL 5 on all plans.
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Can I add cron jobs for automatic scheduled maintenance tasks?
Yes; the Digital Space control panel allows you to easily add and edit scheduled tasks.
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If I already own my own SSL certificate, can I use it with my Digital Space Web Hosting account?
Yes; as long as you have the certificiate and private key that the certificate was generated against you may install it into your web hosting account. You can additionally generate your own certificate request for use when ordering an SSL certificate.
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Can I add multiple SSL certificates to my Digital Space Web Hosting account for use on additional domains?
No; due to limitations in the way that SSL certificates are bound to an IP address, it is not possible to install more than one SSL certificate.
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Can I remotely access my hosting account using SSH?
Yes; Digital Space provides secure command line access via SSH on all hosting plans for advance users to manage their account.
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Will my visitors see advertisements or pop-ups on my pages hosted with Digital Space?
No; we do not modify or insert anything into your website content so your viewers will never see an unwanted advertisement or pop-up.
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I need to compile a program from C/C++ source code. Can I do so with Digital Space?
No; at this time our hosting plans do not include the compilers for building C and C++ applications.
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Can I install RPM packages into my Web Hosting Account?
No; RPM files cannot be used with Digital Space Web Hosting accounts at this time.
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Can I install a different operating system into my Hosting Account?
No; for the security of our customer accounts, Digital Space maintains the custom Linux OS that is used for all of our Web Hosting accounts.
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Is mod_rewrite included with a Digital Space Web Hosting account for setting up redirections and hiding long URLs?
Yes; mod_rewrite as well as all of the popular Apache 2.x modules are included with every Web Hosting account.
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Can I add my own configuration to .htaccess files?
Yes; you are welcome to customize your web site with a .htaccess file.
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Can I install applications that are not listed in the Application Vault?
You are welcome to install any web-based application that you wish, even if it is not already provided in the Application Vault. The Application Vault apps are provided for easy one-click installation but you are welcome to manually install programs and scripts if you wish.
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If my needs change in the future, is it easy to upgrade hosting plans?
Yes; simply request an upgrade from your Customer Manager. You will only need to pay the pro-rated difference between your current plan and the higher plan that you are changing to.
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Do you offer ColdFusion with your hosting plans?
We do not currently offer ColdFusion MX for any of our hosting plans.
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